Frequently asked questions

Is TriggerTracker affiliated with the government?

No. TriggerTracker is a completely independent service. We are not affiliated with, endorsed by, or connected to any government department.

Is my data safe?

Yes. We comply with POPIA. Your data is never shared with third parties. You can delete your account and all associated data at any time from your account settings.

How often is my application status checked?

Regularly, around the clock. If the enquiry system is unreachable during a check, we skip that cycle and try again automatically.

What notifications will I receive?

A WhatsApp message and email every time your application status changes. You can toggle either on or off in your account settings.

Is TriggerTracker free?

Yes. Completely free.

Can I track more than one application?

Yes. Add as many as you need — new licences, competency certificates, and renewals all tracked in one dashboard.

What types of applications can I track?

New firearm licence applications, competency certificate applications, and licence renewals.

What if my application is not found?

It may not be in the system yet — your DFO has 6 weeks to capture your application. We'll keep checking and notify you as soon as anything shows up.